Privacy Policy

Spinjoy (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, spinjoy.com (the “Site”), and use our services, including our retail laundry subscription offerings.

1. Information We Collect

We may collect the following types of information when you interact with our Site or services:

• Personal Information: Name, email address, phone number, billing/shipping address, payment details, and subscription preferences.
• Account Information: Login credentials, subscription history, and customer support interactions.
• Device & Usage Data: IP address, browser type, device identifiers, and activity on our Site (such as pages visited and time spent).
• Location Data: If you access services from a retail partner store or allow location permissions, we may collect location-based information to connect you with nearby services.

2. How We Use Your Information

We use your information to:

• Provide, operate, and manage your laundry subscription services.
• Process transactions and deliver receipts or confirmations.
• Communicate with you regarding your account, promotions, and service updates.
• Personalize your experience and improve our website functionality.
• Ensure security, detect fraud, and comply with applicable laws.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Payment processors, IT support, delivery partners, and customer service tools.
• Retail Partners: Big-box stores where you register or use Spinjoy services.
• Legal Obligations: If required by law, regulation, or valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Enhance user experience and remember preferences.
• Analyze Site traffic and usage patterns.
• Deliver relevant marketing and promotions.

You can manage cookies through your browser settings, but some features may not function properly if disabled.

5. Your Rights & Choices

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Restrict or object to certain data processing.
• Request portability of your data.

To exercise these rights, please contact us at marketing@spinjoy.com.

6. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your information. We retain personal data only as long as necessary for business and legal purposes.

7. Children’s Privacy

Spinjoy does not knowingly collect or solicit information from children under 13. If we learn we have collected such information, we will delete it promptly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. International Users

If you access Spinjoy from outside the United States, your information may be transferred and stored in the U.S. where privacy laws may differ from your country.

10. SMS Communications

When you provide your mobile phone number and opt in to receive marketing text messages from Spinjoy, we may send you recurring marketing, promotional, and service-related SMS messages.

Your participation in our SMS marketing program is voluntary. Message frequency varies. Message and data rates may apply based on your mobile carrier plan. Consent is not a condition of purchase 

We use your mobile phone number solely for the purposes described at the time of collection and in accordance with this Privacy Policy.

11. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding vendors and service providers that assist us in delivering our text messaging services.

You may opt out of SMS marketing communications at any time by replying STOP to any marketing text message. For assistance, reply HELP or contact us directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

By using spinjoy.com, you agree to the terms of this Privacy Policy.