Contact Us
We're here to help
Our team is happy to assist with anything you need.
Not in your area yet? We’re on our way!
Spinjoy is expanding quickly. Stay up-to-date on new locations and be the first to know when we arrive. Plus get access to special offers (like first week free!) and exclusive perks when we launch near you.

Questions?
We’ve Got Answers.
We’re here to make laundry easy, starting with the answers you need.
Getting Started
What do I need to bring for my first visit?
Pick up a Spinjoy Laundry Bag at your local store, or bring your laundry in any bag and we will transfer it for you. Then let our Spinjoy Certified Laundry Pros™ handle the rest!
Where can I find Spinjoy?
Inside select Walmart stores, near the front entrance. Check our app or the Support page to find the Spinjoy nearest you.
Do I need a subscription to use Spinjoy?
We offer an unlimited monthly subscription for the best value, but we also offer a Day Pass.
How do I sign up for Spinjoy?
Download the Spinjoy app, create an account, and choose between an unlimited monthly subscription or Day Pass. You'll receive your Spinjoy bag in the store, and you can start using the service right away.
The Process
Is my laundry stored securely?
Unlike traditional services that send garments to off-site facilities, your laundry remains within the Spinjoy location at all times. Secure, monitored, and under our direct care.
What happens to my clothes while they're with you?
Your clothes are washed only with the other items from your Spinjoy Laundry Bag. From drop-off to pickup, items are never mixed or shared. What you entrust to us stays yours, always.
- Your laundry is never mixed with other customers' items.
- Your clothes never leave the store. Everything is processed on-site.
- Every location follows the same quality protocols.
Can I track my order?
Yes. The Spinjoy app shows real-time updates when your laundry is in the wash, in the dryer, and ready for pickup.
Can I choose my detergent?
Yes. You can select your preferred detergent (standard or hypoallergenic), wash intensity (normal or delicate), and dry temperature (normal or delicate) in the app. You can elect to put detergent in your bag and we'll happily use whatever detergent you provide to us.
Pricing & Plans
Can I cancel my subscription?
Yes. You can manage or cancel your subscription anytime in the app.
What's included in my subscription?
Every subscription includes unlimited visits, your Spinjoy Laundry bag, your choice of detergent and spin cycle, real-time tracking, and our Happiness Guarantee.
How much does Spinjoy cost?
Unlimited subscriptions start at $39.99/month. Visit our Plans & Pricing page for full details.
Trust & Quality
Is my laundry mixed with other customers' clothes?
No. Your clothes are washed only with the other items from your Spinjoy Laundry Bag. From drop-off to pickup, items are never mixed or shared.
Are Spinjoy attendants Walmart employees?
Spinjoy Certified Laundry Pros™ are Spinjoy team members, not Walmart employees. Every single Spinjoy Certified Laundry Pro™ goes through our certification process. Look for the team member in the red apron. They'll be ready to help.
Is Spinjoy a dry cleaning service?
No. Spinjoy is a wash, dry, and fold service for everyday laundry. We don't do dry cleaning, ironing, pressing, or starching.
What if something goes wrong with my order?
We stand behind our work. If you're not happy with your laundry, let us know, and we'll make it right. That's our Happiness Guarantee.
How do I know my clothes are in good hands?
Every Spinjoy location is staffed by Spinjoy Certified Laundry Pros™ who are trained in fabric care, folding standards, and customer service. We treat your clothes like they're our own.
What if something goes wrong?
We stand behind our work. If you’re not happy with your Spinjoy order, we’ll make it right fast, from free re-washes to loss or damage coverage, because your clothes and your trust matter. That's our Happiness Guarantee.
App & Account
How do I update my detergent preferences?
Open the app, go to your account settings, and update your preferences. Changes will apply to your next order.
Can I change my subscription?
Yes. You can upgrade, downgrade, or switch anytime in the app.
How do I download the app?
The Spinjoy app is available in the App Store and Google Play. Search for "Spinjoy" and download it for free. Download here.

