Opt-in Consent
1. Phone Number Entry & SMS Consent
During account creation in the Spinjoy mobile app, users are first asked to enter their phone number.
Below the phone number field, users see an unchecked SMS consent checkbox with the following language displayed prominently:
“I agree to receive SMS text messages from Spinjoy about my account, order notifications, and important updates. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.”
Users cannot proceed until they manually check this box. This ensures clear, affirmative, opt-in consent specifically for SMS messaging.
2. Verification Code Delivery
Once the user provides their phone number and checks the consent box, they tap Send Code.
Spinjoy then sends a one-time SMS verification code to the number provided.
This SMS includes sample messaging consistent with our A2P use case:​
“Spinjoy Verification Code: 555555. Reply HELP for help or STOP to unsubscribe.”
This ensures users immediately receive opt-out instructions at the first touchpoint.
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Users then enter the verification code inside the app to confirm ownership of the number.
3. Registration Continuation
After verification, users proceed to the onboarding form (name, email, etc.).
SMS consent has already been explicitly granted and recorded, along with:
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Phone number
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Timestamp
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User ID/session
Spinjoy stores this in our database for compliance and audit purposes.
4. Opt-Out Instructions
Users can opt out at any time by replying STOP, which immediately revokes consent.
Replying HELP provides assistance information.
All subsequent SMS messages from Spinjoy include STOP/HELP instructions.
