Your Clothes Are in Good Hands
All Spinjoy Certified Laundry Pros™ go through a comprehensive certification program before they ever touch your laundry. They’re trained in fabric care, proper folding, machine operation, and customer service, because the little details matter.
Your Feedback Matters
After each wash, we ask you to rate your experience so we can monitor how our Pros are performing. Your feedback helps us continuously provide you and your clothes with the very best care.
Our Happiness Guarantee
Whether you visit once a week or once a month, you'll get the same level of care. If you’re not happy with your Spinjoy order, we’ll make it right fast, from free re-washes to loss or damage coverage, because your clothes and your trust matter. That's part of our Happiness Guarantee.
Our Hygiene & Quality Standards
Your Bag, Exclusively
Your clothes are washed only with the other items from your Spinjoy Laundry Bag. From drop-off to pickup, items are never mixed or shared. What you entrust to us stays yours, always.
Sanitizied Machines, Every Cycle
Our machines are meticulously cleaned and sanitized throughout the day, ensuring every laundry load begins in a fresh, hygienic environment.
Always On-Site, Always Secure
Unlike traditional services that send garments to off-site facilities, your laundry remains within the Spinjoy location at all times, secure, monitored, and under our direct care.
Built to Be Reliable
Every Spinjoy Certified Laundry Pro™ is trained to the same exacting standards, delivering the same exceptional quality and attention to detail with every visit, at every location.
The Spinjoy Happiness Guarantee: We've Got Your Laundry Covered!
We stand behind our work. If you're not happy, we'll make it right.
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Our Quality Promise
Your laundry should come back exactly the way you expect it: clean, cared for, and ready to use. Our Spinjoy Certified Laundry Pros™ carefully check every order, and if something isn’t right, let us know within 7 days of pickup. We’ll gladly prioritize and re-wash the affected item(s) at no cost to you.
Loss or Damage Protection
In the rare event that an item is lost or damaged in our care, it’s covered. Every Spinjoy cycle includes protection up to $100 per item, with a maximum of $500 per order. We’ll work with you to determine fair retail value and provide a solution, whether that’s a store credit, refund, or replacement.
Claims should be submitted within 30 days of laundry pickup, along with photos or relevant details, so we can make it right for you as quickly as possible.
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How to Reach Us
You can work with our Spinjoy Certified Laundry Pros™ in person, send an email to support@spinjoy.com, or connect with us via phone. We’ll review your submission and follow up as soon as possible. Our goal is to make it right as quickly as possible.
Thank you for trusting Spinjoy
Your time, your clothes, and your trust matter to us.
Common Questions
What if something goes wrong?
We stand behind our work. If you’re not happy with your Spinjoy order, we’ll make it right fast, from free re-washes to loss or damage coverage, because your clothes and your trust matter. That's our Happiness Guarantee.
Can I choose my detergent?
Yes. You can select your preferred detergent (standard or hypoallergenic), wash intensity (normal or delicate), and dry temperature (normal or delicate) in the app. You can elect to put detergent in your bag and we'll happily use whatever detergent you provide to us.